The neutral, non-vessel-operating common carrier Vanguard Logistics Services said this week its Vanguard Visibility+ application has been deployed at a number of its facilities in China, India and Southeast Asia.
Vanguard Visibility+ gives users the ability to view pictures of their cargo, including the marks and numbers, via Vanguard's website within a few minutes of the cargo's arrival at the company’s container freight stations facilities throughout Asia.
Within an hour of arrival at the stations, customers receive a copy of the shipping notes and truck bill, a formatted dock receipt with piece counts, weight and dimensions, and other documents that accompany the shipment.
"We have been able to cut processes that normally take a couple of days to complete to now be almost instantaneous through Vanguard Visibility+,” said Vanguard Chief Executive Officer Charlie Brennan.
Vanguard Visibility+ users can also receive overage, shortage and damage notifications via email after the cargo arrives at the stations.
“If there are any differences in what is received as compared to the booking, this module allows Vanguard staff to assist customers in resolving issues much quicker than previously possible,” Vanguard said.
Vanguard said it has begun using the application in Singapore, Malaysia (Port Kelang, Penang, Johor), Thailand, Indonesia, Shanghai, Mumbai, Chennai, Delhi, Cochin, Tuticorin, Bangalore and Kolkata. The rest of the Vanguard network will follow shortly.