Descartes Systems Group said Wednesday that Goto AZ Planning, a home care rental company in Japan, has automated its home delivery operations with a combined cloud-based solution from Descartes and ITOCHU Techno-Solutions Corporation (CTC), a Descartes 'United by Design' partner.
The cloud-based home delivery solution, called Supply Chain Network Controller, includes Descartes' Reservations, Route Planner and Mobile applications. It allows Japanese retailers to quickly deploy a home delivery solution that starts with real-time delivery appointment scheduling during the customer ordering process and finishes with Android-based mobile proof-of-delivery at customer receipt.
Currently, Goto AZ is using Descartes’ Reservations and Route Planner solutions as part of its overall delivery system.
“Our delivery system’s innovation allows us to clearly know the status of each resource and share the planning information between the sales drivers at the customers' sites and the operators at the call center,” said Sae Hamaguchi, senior director of system planning at Goto AZ. “And that can drastically reduce the workload of the people who are in charge of the route planning and dispatching.” - Eric Johnson